Your training credit allows you to "buy" suitable training from Suppliers contracted by the Department for Employment and Learning (DEL).
These Suppliers will deliver your training throughout your time on Training for Success. On joining Training for Success you are entitled to expect the following under the Participant Charter:

As a Job-Ready participant your Supplier will:

• draw up a Personal Training Plan which takes account of your individual needs and aspirations. It will also detail the appropriate steps you need to take to achieve the milestones and qualifications identified;
  
• provide continuous assessment to compare your progress against your Personal Training Plan;
  
• provide guidance and advice to help you achieve your goals;
  
• arrange to provide you, without charge, with any necessary personal equipment, books and protective clothing (see note below if you are an unemployed apprentice);
  
• ensure a safe and properly equipped training and (where appropriate) working environment;
  
• meet the cost of assessment or other fees directly related to your Personal Training Plan; and
  
• arrange (where applicable) a suitable placement for you with an employer.

NOTE: Arrangements for the provision of necessary personal equipment, boots and protective clothing will be the responsibility of you and your employer.

In addition you have the right:

• to choose a Supplier to deliver your training;
  
• to be treated with courtesy and consideration at all times;
  
• to have any complaints treated sympathetically;
  
• to be protected against exploitation; and
  
• to be protected against discrimination on the grounds of community background, gender, ethnicity, marital status, age, disability, sexual orientation, political affiliation and whether or not you have any dependants.

Your Supplier will expect you:

• to fully apply yourself to the training objectives set out in your Personal Training Plan;
  
• to regularly attend and to keep good time;
  
• if you are forced to be absent, to let your trainer know within 2 hours of agreed start time;
  
• to behave responsibly at all times;
  
• to use safe working practices which do not endanger yourself or others; and
  
• to take good care of any clothing and equipment issued to you.

If you feel that the supplier is not demonstrating its obligations under the Charter, you should raise the matter with your supervisor. If a complaint has not been dealt with to your satisfaction, you should contact your local Job Centre/Jobs & Benefits office/Careers Office.